Our Claims Service

Motor and Fleet Claims

Should you be involved in any accident or need to report an incident, including theft or damage to your vehicle, one call to BTIC Accident Management Helpline on 0343 506 5682 and we will help you with all aspects of your claim.

We will arrange to report the incident to your insurance company and where necessary liaise with all parties involved, including third party insurance companies, engineers, repairers, etc.

General Customer Benefits

  • 24 Hour Accident Recovery Service - 0191 2 400 700
  • Full Claims Accident Management Service for all incidents
  • Report made to motor insurer as required
  • Internet view of file

Non Fault Benefits

  • No excess to pay Protect, or reduce insurance premium increases
  • Repairs arranged via a repairer of your choice
  • Vehicles assessed by fully qualified independent engineers
  • Replacement like for like vehicle
  • 100% compensation guaranteed
  • No up front costs
  • No Win No Fee
  • Injury and other losses claimed
  • Assessment and treatment arranged

In the event of an accident....

  • Keep calm - do not admit liability
  • Call 999 if emergency services are needed
  • Exchange names, addresses and insurance details
  • Note everything you can - All witnesses, vehicles, locations, damage and accidents circumstances
  • Be sure to note the make, model, colour and registration number of every vehicle involved
  • Draw a sketch of the scene - take photos if possible
  • Remember to look out for other traffic around the accident, particularly on busy highways
  • Contact BTIC Accident Management Helpline on 0345 506 5682

    BTIC Motor Legal Expenses is administered by Kindertons Accident Management

    Kindertons Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities.  Registered in England & Wales, Registration Number : 3711080.  Authorised and Regulated by the Financial Conduct Authority, Reference Number : 306969

    Should you require any further information please do not hesitate in contacting us.

    Household and Commercial Claims

    In your time of need, when an incident has occurred and you need to speak to someone who is calm and sensitive to your situation then our claims service will provide the remedy for you. When you need to make a claim is the time when you need your insurance provider to be able to empathise with you, help you and assist you in dealing with your problem for you in a professional, courteous and respectable manner.

    Our dedicated claims team are experienced in dealing with various types of claims and will assist you wherever possible in this traumatic time from registering the claim with the insurance company, liaising with Loss Adjusters and insurers, through to settlement - and pride themselves on the high standards they set themselves. The service and support you receive in the early part of a claim may also mean any further potential loss is minimised giving benefit to you and your insurance company.

    In the unfortunate event of an incident occurring please contact our claims department during business hours on 0191 284 8545. However, if the incident occurs outside of business hours please refer to your Insurer's policy booklet which will provide you with emergency telephone numbers.

0191 284 8545



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